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AI & Search

How AI is changing search — and what to do about it now

AI answers are pushing classic blue links down the page. The brands winning are the ones structuring content for both crawlers and models.

AI & Search
HBS Editorial 2 June 2026 7 min read

Search results now open with a generated answer more often than not. That answer is assembled from sources the model considers clear, consistent and credible — which is a different bar from ranking first for a keyword.

Write answers, not just pages

Pages that state a claim plainly in the opening lines get quoted. Pages that build up to a conclusion over 800 words of throat-clearing do not. Lead with the answer, then justify it.

Consistency across the web

Models cross-check. If your pricing, service area or founding year differs between your site, your Google Business Profile and a directory listing, you become a less reliable source. Auditing that consistency is unglamorous and highly effective.

Structured data still matters

Organisation, Product, FAQ and LocalBusiness schema give machines an unambiguous version of what your page says. It is the cheapest clarity you can buy.

Measure differently

Impressions may fall while qualified traffic holds steady. Track branded search volume, direct traffic and assisted conversions alongside rankings, or you will misread what is actually happening.

The underlying work has not changed as much as the headlines suggest. Be clear, be consistent, be genuinely useful — the systems reading your site are just better at noticing when you are not.

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